Toucan Internet LLP is located in Takeley, Essex, close to both the tranquil ancient Hatfield Forest and London’s Third airport Stansted. Our customer base is not geographically defined and we support clients much further afield and meet virtually for meetings when ever required, successfully supporting clients in France, South Africa and as far afield as Sydney, Australia.

What ever your query we’re here to help – just contact us.

Customer Support Availability

Toucan Internet LLP provides customer support at many levels depending on the service level contracted and the  work or service being supported.

A summary of customer support availability is detailed here for reference:

• Internet Services – Business Class
  • Availability directly by phone during normal business hours M-F 01279 871 694
  • Dedicated support form – https://www.toucanweb.co.uk/services-status/#supportSec
  • General Contact Form – https://www.toucanweb.co.uk/contact-toucan-internet/
    Responses will be within one business day
• Internet Services – Essential Class
  • Availability support form only
  • Dedicate support form – https://www.toucanweb.co.uk/services-status/#supportSec
  • Responses will be within two business days
• Ongoing Project clients, including SEO and Website security
  These clients have the added advantage of contacting us via our project management system 

Feedback and Complaints  Policy available here.